Returns and Refunds

🌟 At Kimsbasket.com, Quality and Customer Happiness are Our Top Priorities! 🌟

Packaged with Love, Shipped with Care

We take our packing seriously – because your taste experience matters to us. Every order is a promise from us to you. That's why we ensure your Korean delights are packed with utmost care and shipped within 2 days. Our goal? To make sure every product reaches you in the best condition, ready to tantalize your taste buds!

100% Refund Guarantee on Damaged or Spoiled Items

Your satisfaction is our priority. If your order arrives damaged, or if any frozen food is spoiled due to shipping delays, rest easy knowing you're covered by our 100% refund policy. We believe in accountability and ensuring you get only the best from Kimsbasket.com.

Oops! Got a Mishap? We're Here to Help!

Life happens, and sometimes so do delivery mishaps. If your order arrives looking a bit under the weather (think damaged or spoiled), don't worry – we've got your back! Just shoot an email to help@kimsbasket.com. Remember to include your order number, the product details, your preferred refund method, and a brief description of the issue.

Our Customer Support Superheroes to the Rescue!

Our dedicated Customer Support team is like your culinary guardian angels. They'll work closely with you to sort out any issues and find the perfect solution. Your satisfaction is our mission, so we're committed to making things right, one delicious order at a time.

Kimsbasket.com: Where Every Customer is Family

At Kimsbasket.com, we don’t just deliver food; we deliver happiness. And when things don't go as planned, we're here to turn frowns upside down. So, whether it's a question, a concern, or just a chat about your favorite Korean dish, we're all ears and always ready to assist!

Gamsa-Hap-nida 😁 (Means thank you in Korean)