You may contact us about damaged, spoiled, missing, incorrect, defective, opened, leaking, unsealed, or otherwise affected products. You may also contact us if you have a reasonable health or safety concern about using or consuming a product.

Take clear photos of the affected item, product packaging, shipping box, shipping label, and any visible damage. Email the photos with your order number and a description of the issue to help@kimsbasket.com.

Do not consume the product. Keep the item and its packaging, and contact us as soon as possible. Include photos of the product, packaging, expiration date, and lot number if visible. Please also describe any unusual smell, appearance, texture, leakage, swelling, or other concern.

Yes. If you reasonably believe a product may be unsafe to eat, drink, apply, or use, stop using it and contact us promptly. Include your order number, product details, clear photos, the expiration date and lot number if visible, and a description of your concern. Our team will review the case to determine whether it qualifies for a refund, replacement, or store credit.

Stop using or consuming the product. Contact a qualified healthcare professional if you have a health concern, and seek immediate medical assistance if the reaction is serious or urgent.

You may also contact our support team so we can document and review the issue. Please provide the product name, order number, photos of the product and label, and a description of what occurred. A reported reaction does not automatically establish that a product is defective, so each request must be reviewed individually.

Customers should review product labels, ingredients, allergen information, warnings, and usage instructions before purchasing or using a product. If the information on the item you received appears incorrect, incomplete, or different from the product ordered, please contact us with clear photos of the product and label.

If the product matches its description and labeling, return eligibility may depend on its condition and whether it has been opened or used. Our team will review the circumstances before approving a resolution.

Do not use or consume the product. Take clear photos of the seal, product, and packaging, and contact us promptly. Keep the product and all packaging until our team provides further instructions.

Email us with your order number and clear photos of the item received, including its product label. Keep the item unopened and in its original condition while we review the request.

Check the entire shipping box and all packing materials first, as smaller items may be packed together. If an item is still missing, contact us with your order number, the missing item’s name, and photos of everything received, including the shipping box and packing slip if available.

Check around the delivery location and ask household members, neighbors, building staff, or the carrier whether the package was left in a secure location. If you still cannot locate it, contact us with your order number and delivery details so we can review the situation.

We do not accept returns or exchanges due to a change of mind, including selecting the wrong size. Our product pages provide detailed measurements, Korean sizing information, and important notes to review before placing your order. If we approve an exchange as an exception, the item must be unopened, unused, and in its original condition. The customer will be responsible for all return and reshipping costs. For health, hygiene, and safety reasons, opened, used, or consumed products are not eligible for return or exchange.

Personal preferences and individual results can vary. Please contact us with your order information and an explanation of your concern. Our team will review the request, but dissatisfaction based only on personal preference may not mean that the product is damaged or defective.

Opened, used, applied, tested, or partially consumed products require additional review. Eligibility may depend on whether the request involves damage, spoilage, a defect, an incorrect item, or a reasonable safety concern. Please keep the product and contact us before returning or discarding it.

Product packaging may occasionally be updated by the manufacturer. Minor differences in packaging do not necessarily mean that the item is incorrect or defective. If you are concerned, send us photos of the product, label, and barcode so our team can verify it.

If you believe temperature exposure affected the product’s condition or safety, do not use or consume it. Contact us with photos and a description of the product’s condition. Our team will review the issue based on the product type and available evidence.

Not always. Please do not send an item back unless our support team requests it and provides return instructions. Keep the item and its original packaging until your request has been resolved.

Return shipping arrangements depend on the reason for the return and the outcome of our review. If a return is required, our support team will provide instructions and confirm any applicable shipping responsibility before you send the item.

You may tell us which resolution you prefer. Replacements are subject to product availability, and the resolution offered will depend on the circumstances and eligibility of the request. We will confirm the approved resolution after completing our review.

If store credit is approved, our support team will provide instructions for using it on a future Kim's Basket purchase. Store credit cannot be exchanged for cash unless required by applicable law.

We aim to review requests as quickly as possible. Requests that include the order number, complete details, and clear photos can usually be evaluated more efficiently. Complex cases or requests requiring additional information may take longer.

Our support team will email you after reviewing your request. If approved, the email will confirm whether you will receive a refund, replacement, or store credit and explain any additional steps.

If a refund is approved, our support team will confirm when it has been issued. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

A request may be declined if we cannot verify the order or reported issue, if the information provided is incomplete or inconsistent, if the item is not eligible based on its condition, or if the circumstances do not meet the applicable return or refund requirements. We may request additional information before making a final decision.

Reply to the support email with any additional information or evidence you would like us to review. Our team will take another look and respond with the final outcome.